E-Commerce Centric Customer Retention and Email

Bring Them Back For More, Automatically.

Retention Factory turns one-time customers into repeat business with analytics and hyper-targeted email

Oh, and it does this all automatically.


Fire-and-forget configuration to keep past customers engaged.


Send exactly the right message at exactly the right time to exactly the right customer.

Easy Setup

Start seeing results in minutes. Without wading through oceans of configuration screens.


Continues to learn and improve from your data, not just some generic assumptions.

Discover the secret all these retailers already know...

"5 stars. A++"
"Would install again. Can't recommend enough."
"The wonderful thing about Retention Factory is that it's fire and forget; you just put in the desired settings and it takes care of itself."
"A++++ try it now! :)"
"Using Retention Factory, we've won back $1,445.15 of our business."

How This All Works

Retention Factory combines analytics with action. First, we download your order history and run some algorithms over it to learn about your customers specific behaviors. Then, we send well-timed email marketing messages with your very own product images in them. And we do all of this with very little configuration. Most of the work is done for you, automatically. No more sea of graphs to wade through or confusing, generic templates to work out. Everything in Retention Factory is e-Commerce centric from the ground up. Just a few clicks, and you have all the email marketing you know you should be doing, but don't have time to set up.

And we don't just do email marketing. We also help you learn about your customers' buying behaviors.

Start first with simply knowing who comes back. Say you invest $10.76 in marketing costs for every sale you make. Does that investment ever lead to repeat purchases? How many of those customers come back? Is any of this improving over time? Retention Factory tells you this, and more, in simple, understandable terms.

In addition to knowing how many customers come back, it’s also useful to know when they come back. If 75% of your customers come back within 45 days or they don’t come back at all, then offering discounts and enticements after 45 days is basically free money. Retention Factory tells you what the “sweet spot” is for these discounts and can even offer them automatically.

Heard enough? – Let’s start working.
We integrate with Shopify in 10 minutes, with zero code changes. (Other platforms? Just a little bit more.)

Features and Benefits: Not just Analytics. Action


First, we suck in order data from your existing eCommerce platform and use it to find interesting purchase patterns. For the first time ever, you’ll know answers to questions like these: Are my customers coming back? When do they come back?


Once you know how many customers come back, we help you understand why they came back and what to do about it. What products to returning customers purchase most often? What did they purchase previously? When is the right time to start offering discounts to save the relationship?


Finally, we’ll automatically send email to your past customers to try to bring them back for more. And we won’t spam them with one-size-fits-all generic newsletters. We’ll send them hyper-targeted email built just for them.

Want to see some screenshots?

You invested to bring customers in the first time, why not bring them back basically for free?
$10.76 in marketing for one sale isn't nearly as profitable as $10.76 for two or three sales, it's just math.