Fire-and-forget configuration to keep past customers engaged.


Send exactly the right message at exactly the right time to exactly the right customer.

Easy Setup

Start seeing results in minutes. Without wading through oceans of configuration screens.


Continues to learn and improve from your data, not just some generic assumptions.

Start No-Commitment Account Now

Retention Factory turns one-time customers into repeat business by nurturing them with tools, emails and suggestions to keep them coming back. Oh, and it does this all automatically.

Now available for Shopify only, with other platforms on the way...

We’re not some generalized statistical technique averaged over everyone in an entire industry. We train our algorithms exactly to your business and all its subtle, beautiful nuance and eccentricities.

Start first with simply knowing who comes back. Say you invest $10.76 in marketing costs for every sale you make. Does that investment ever lead to repeat purchases? How many of those customers come back? Is any of this improving over time? Retention Factory tells you this, and more, in simple, understandable terms.

In addition to knowing how many customers come back, it’s also useful to know when they come back. If 75% of your customers come back within 45 days or they don’t come back at all, then offering discounts and enticements after 45 days is basically free money. Retention Factory tells you what the “sweet spot” is for these discounts and can even offer them automatically.

Lastly, are certain products commonly purchased in a sequence? For example, if you sell seed packets for backyard gardens, then most likely customers will first buy basics like lettuce and tomatoes, and then branch out into more exotic plants like kiwano melon and romanescu. Retention Factory automatically detects purchase sequences like these and messages customers who bought Product A that they might also want to buy Product B. And it does it at just the right time for maximum conversion.

We tell you who comes back, when, and why.

Heard enough? – Let’s start working.
We integrate with Shopify in 10 minutes, with zero code changes.

About Retention Factory

A product from the wizards at

Business analytics is more than just pretty graphs

To most of our competitors, “business analytics” means you throw data at them and they throw endless charts and graphs back at you. Yeah, those charts and graphs are pretty, but you’re left scratching your head and thinking: “Yeah, that’s great, but what do I do next?

Here at Pollen, we’re laser focused on giving you actionable insight that helps you turn one-time customers into repeat business. It’s that simple.

You may be thinking: “Great, yeah you can do all this, but only after I’ve spent days ploughing through endless, confusing configuration screens and byzantine formulas, right?”


Unlike our competitors, we’re focused on getting you set up as soon as possible with as little effort as possible. Start seeing results with literally only minutes of work. And improve those results incrementally with as much or as little setup as you’re ready to invest.

What Really Matters




Pretty Graphs10%


Features And Benefits

Not just Analytics. Action.



First, we suck in order data from your existing eCommerce platform and use it to find interesting purchase patterns. For the first time ever, you’ll know answers to questions like these: Are my customers coming back? When do they come back?



Once you know how many customers come back, we help you understand why they came back and what to do about it. What products to returning customers purchase most often? What did they purchase previously? When is the right time to start offering discounts to save the relationship?



Finally, we’ll automatically send email to your past customers to try to bring them back for more. And we won’t spam them with one-size-fits-all generic newsletters. We’ll send them hyper-targeted email built just for them.

Want to see some screenshots?
Here you go…

Repurchase Rates Graph
Repurchase Ages Graph
Email Template
Just the Highlights, Please
  • See what percent of your customers come back for repeat purchases
  • See how this improves over time
  • Know what the right time to start offering discounts is
  • Automatically message customers with offers at just the right time to convert them
  • Trained on your order data
  • Shape the future of this evolving product
Last Chance For Early Access

You invested to bring customers in the first time, why not bring them back basically for free?

$10.76 in marketing for one sale isn't nearly as profitable as $10.76 for two or three sales. It's just math.

Contact me directly for more info.
I’ve spent 17 years in the software business. I’ve done everything from work on billion dollar trading systems, to printing pictures of cats on coffee mugs, to teaching people how to use a mouse. I’d like to bring my experience crossing the business-technical divide to bear on solving your repeat purchase problem. Still have questions? Don’t want to give me your email address? Call my cell phone number at 1.510.457.1273. Yes, that’s my real cell phone number. And you’ll get a real human being on the other side. That’s how dedicated I am to increasing repeat business for you.

Tim Cull, Managing Director

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Right in the heart of Berkeley, CA, just steps from the world famous University of California, our worldwide headquarters put us in the center of the action. Give us a call or just drop by to visit:
2161 Shattuck Ave, Suite 320
Berkeley, CA 94704


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